Mission

To enrich the lives of our clients by providing security through tailored financial protection.

Vision

To be the ‘provider of choice’ in the markets that we serve.

Values

We believe...

• our fundamental strength lies in our people
• customer satisfaction to be the measure of our success
• in embracing challenges and finding solutions
• in conducting business with integrity and honesty
• in striving for excellence
• in remaining open to innovation and change
• in supporting the continued education and training of our team
• in being a supportive integral part of the community

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RWAM's record for administrative and claim service is one of the best in the industry - built on a reputation for fairness, speed and accuracy. Our Service Delivery Standards are our commitment to You!    more...

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2008 marked the 20th Anniversary of RWAM Insurance Administrators Inc. From our humble beginning in 1988 with $1.2 million dollars in group insurance premium, RWAM has now grown to be a formidable full service Third Party Administrator with over $130 million of in-force premium. We are pleased to celebrate RWAM’s tremendous success and growth over the past 20 years.

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for Plan Members

• Fair, timely, and accurate adjudication of Extended Health Care, Dental, and Short Term Disability claim payments.
• Availability of Direct Deposit of Approved Extended Health Care, Dental, and Short Term Disability claim payments to your bank account.
• Annual Benefit Confirmation Statements confirming your benefit elections and coverage.

for Employers and Plan Administrators

• Pre-assigned administration personnel to handle your account giving you a direct and consistent point of contact.
• Online Administration giving Plan Administrators the ability to process additions, terminations, transfers and changes to your employee's coverage electronically in real-time and more importantly, when it’s convenient for you.
• Early Intervention Disability Management Services designed to assist the employee and improve opportunities for the earliest possible safe return to work.
• Anonymous Employee Claim Reports and Monthly ASO Reconciliation Reports.

for Employee Benefit Specialists and Advisors

• Competitively designed and priced products.
• Superior customer service provided for both administration and claims.
• As a Third Party Administrator RWAM has access to a variety of carriers, allowing us to offer you flexible underwriting solutions.
• Opportunity to become a member of RWAM's Preferred Advisor Network (subject to eligibility requirements).

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RWAM has the ability to customize benefit programs to suit a broad range of client needs, regardless of the business size, sector, geographic location or demographics

Some of our clients include: Home Hardware Stores Limited; numerous University Student Benefit Plans including: Dalhousie, Saint Mary’s, Wilfrid Laurier, Lethbridge and Brock University; London Police Force; NHL Referees Association; United Way of Halifax (Atlantic Canada); CVS Controls (Edmonton); OASIS - Ontario Agencies Supporting Individuals with Special Needs; AOC Resins and Coating Company (Owens Corning); Marine Drive Golf Club (Vancouver), to name a few.

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"OASIS developed stringent performance standards for its group benefit plan, focusing on: respect for the unique needs of each member agency, an educational approach to plan management, exceptional customer service and competitive rates. RWAM clearly demonstrates its ability to fulfill all performance standards each and every day."

George Braithwaite, President,
Ontario Agencies Supporting Individuals with Special Needs

"RWAM has offered top quality service throughout the transition of our fully insured plan to ASO, and has customized their support to address our needs. They have continued to adapt their service and provide personalized and timely support for our Health Plan Coordinator. We value the partnership that has been created and look forward to a great future."

Ron Gourlay, GM,
Brock University Students Union

"Home Hardware Stores Ltd. has been involved with PIB and RWAM since inception. Service and flexibility in the program have been excellent. Dealer stores across Canada have the flexibility of selecting a tailor-made plan to suit their needs."

Paul Straus, VP & CEO,
Home Hardware Stores Limited

"When we went looking for a new provider of group benefits, we chose RWAM because of the full coverage options, and the service we received during our research process. Since becoming involved with RWAM, we find the program to be great for our employees and cost effective for us as a company. The attention to service we enjoyed at the beginning has only improved."

Marie Kurtz, VP,
CVS Controls Ltd.

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