Coronavirus Updates

• COVID-19 activity can vary significantly and change quickly from one country to another and within regions of the country. Additionally, there is no guarantee of the care that the plan member may receive at the destination or cruise ship. Consequently stay informed of COVID-19 activity at your destination by reviewing the official Government of Canada travel advisories (https://travel.gc.ca/travelling/advisories).  If you make the decision to travel, it's also important to understand your preparedness role to help ensure as smooth a trip as possible and to plan for some situations that may be costly and not necessarily anticipated.
• Although RWAM encourages you to heed the advice of the Canadian government travel advisories, to support our Plan Members who have chosen to travel and to provide additional peace of mind, we made the decision to remove our travel advisory exclusion in July 2020.
• This means that if you choose to travel, you can be assured that as an insured Plan Member you will be covered for emergency medical treatment should you contract COVID-19 while away, even if your trip is for non-essential reasons, or if the COVID-19 travel advisory is still in place. Dependent children studying outside of Canada are also covered. Please note that this coverage is dependent on being symptom-free and in good health prior to leaving.
• Note - Travel insurance does not cover everything. For complete terms, conditions, limitations and exclusions, please refer to the policy. Travel insurance is underwritten by CUMIS General Insurance Company, a member of the Co-operators group of companies and administered by Allianz Global Assistance, which is a registered business name of AZGA Service Canada Inc. Also note, Allianz Global Assistance does not tolerate any attempt of fraud and considers it a serious offence. Allianz Global Assistance strictly enforces a zero tolerance policy regarding fraud.
• If you have any questions please Contact Us .

• Government of Canada-Advice for cruise travellers (https://travel.gc.ca/travelling/publications/advice-for-cruise-travellers) states to avoid all cruise ship travel outside of Canada If you make the decision to travel, it's also important to understand your preparedness role to help ensure as smooth a trip as possible and to plan for some situations that may be costly and not necessarily anticipated.
• If plan members decide to travel on a cruise ship, plan members are encouraged to seek assurances that the ship has adequate facilities and understand the COVID protocols should the ship need to dock or deboard. 

• On the Government of Canada’s website Travel Advice and Advisories, select your “destination country”, then select “entry and exit requirements” to review information that may include mandatory PCR testing and quarantine requirements, potential travel insurance certification, and the specific travel documents that you must carry for entry into the country.
• Complete the Registration of Canadians Abroad with the Government of Canada as another source of up-to-date information.
• Review the Government of Canada's COVID-19: Travel, quarantine and borders page to learn more, including requirements for travellers returning to Canada.
• Pre-plan your re-entry into Canada by reviewing the Flying to Canada requirements checklist - Travel.gc.ca or the Driving to Canada requirements checklist – Travel.gc.ca .
• Travellers are encouraged to download the ArriveCAN mobile app prior to arrival to reduce wait times and limit contact at the border.
• Stay connected to Canada wherever you are through the Government of Canada’s smart travel tools. Subscribe to their daily Travel Updates to receive emails that summarize changes made to their Travel Advice and Advisories.

• If you do travel and experience sudden symptoms of COVID-19 while away, call RWAM Travel Assist at the emergency assistance number on the back of your RWAM OneCard. In Canada and the USA – 1-866-520-8829, anywhere else in the world (call collect) 519-742-4196.
• These numbers will put you in touch directly with Allianz Global Assistance, RWAM’s travel benefit provider. Advise Allianz that you are a RWAM member and provide your Certificate #. Allianz will assess your medical situation and provide the appropriate care recommendations.

If an insured tests positive with COVID-19 while on a trip and are required to quarantine, the Out-of-Canada coverage will cover reasonable and customary meals, accommodation, and transportation costs to an overall maximum of $2,500 (per trip occurrence NOT per person) which consists of the following:

• Accommodation and meals have a maximum day limit of $150 for up to 14 days
• Transportation costs may include:
  • Economy costs to get covered person home after quarantine
  • Economy costs to get 1 travelling companion home if their plans had to change due to quarantine.

This enhancement will be in place until December 31, 2021 and if extended, a notification will be provided.

• In this situation, you should call Allianz directly at the applicable number on the back of your RWAM OneCard. In Canada and the USA – 1-866-520-8829, anywhere else in the world (call collect) 519-742-4196.
• Advise that you are a RWAM member, quote your Certificate #, and explain that you would like to purchase a top-up policy to extend your RWAM coverage past the maximum day limit.
• Providing your day limit has not yet expired, your provincial health coverage is in force for your entire trip, you are in good health, and there is no known medical reason for you to incur a claim, Allianz will confirm if a top-up policy can be issued once a medical questionnaire has been fully reviewed with you.